If you are part of a team and you’ve been invited to Buffer as a user within an organization, this guide can help you get set up and ready to work with the tools and social channels you have been given permission to access.
In this article:
As an individual Buffer user, you have your own organization with the ability to add your own personal social channels that only you have access to. You might also be part of another organization as a user with access to that organization's social channels. Learn more about the levels of user permissions below.
When someone invites you to their organization, they are prompted to add your email address and set up permissions for which channels you can access. Buffer will then send you your email invitation. If you do not already have a Buffer account, we will create one for you. The email you receive will give you instructions on how to set up your new account and set a password. If you don’t receive your email invitation, please reach out to your organization owner and have them check the spelling of your email address. Also, check your spam and junk folders to see if the invitation may have landed there.
Your organization owner will set up your access to the organization and to social channels. Your access level and permissions are explained below.
📝 It’s important to note that even with admin access, you won’t automatically have access to all channels; you still need to be invited to any channels you should see within each tool. If you have admin access but haven’t been invited to any channels, you won’t be able to create posts or respond to comments. However, as an admin, you are able to invite yourself to any channel at anytime.
Once you’ve accepted your invitation and you’ve set up your account (if you didn’t have one already), you can now see your own individual organization and the new organization by navigating to your account menu. You can switch between the two organizations depending on where you’d like to work.
If this is the first time you’ve used Buffer’s publishing tool, we recommend visiting our guide for scheduling posts. If you’ve scheduled posts before, keep in mind that you will have access to many other features with the organization’s business plan that you may not have used previously if you were on other plans.
All users with channel permissions are able to create draft posts in the drafts area. The drafts area is great for crafting ideas for posts, as well as creating final posts that you'd like to submit for approval. The option to request approval on drafts, as well as the ability to approve draft posts, will depend on permissions. Learn more on how to create and approve draft posts here.
All users can view metrics in the dashboards. All admins can view metrics in channels they have permission to access, plus create reports and view campaigns. If this is the first time you’ve used Buffer’s analytics tool, we recommend visiting our guide to Getting started with Buffer's analytics features.
Team members with Full Posting access for an Instagram business account or Facebook Page within your Buffer organization can respond to the comments that come into that social channel.
If you or another user in your Buffer organization has Approval Required access for an Instagram business account or a Facebook Page within your Buffer organization, they will not be able to access or respond to the comments that come through to that account.
If you have admin access via the social network itself, you can connect and refresh (reconnect) channels within the organization. It’s very important to be sure you’re connecting channels in the right organization. You can switch organizations in the account menu as shown above. Follow this guide to learn more about connecting and refreshing channels.
📝 As an Admin, once you connect a social channel, you will have Full Posting Access to it.
If you notice that some of the channels you have access to have been locked, this is likely because the owner of the organization downgraded their account. When a plan is downgraded, the account is moved to the Free plan with access to only three social channels and no additional users. This is the reason those channels become locked for you.
In this case, you should chat with the organization owner and see if they had intentionally downgraded the account. It’s possible they didn’t know that downgrading their account would stop you from being able to access those channels or tools.
If you need to be removed from an organization, you can reach out to the organization owner or one of the organization Admins and ask them to remove you from the organization using these steps.
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Last updated on July 23, 2024